On June 1, the consumers' Association of Jiang'an District issued a consumption warning, saying that the online shopping of luxury goods and high-end cosmetics must be cautious, and the after-sales guarantee and return of online stores should be understood clearly.
A few days ago, the Consumer Association of Jiang'an District found that the number of complaints about online luxury goods and high-end cosmetics has increased significantly recently, mainly reflecting that after online shopping for low-cost luxury goods and high-end cosmetics, they have quality problems such as fading and allergy, but have been rejected by formal after-sales channels. After the complainants turned around for verification, the online shopping goods were identified as fake goods, but it was difficult to obtain legally effective evidence, leading to difficulties in safeguarding their rights.
According to the survey of the Consumer Association of Jiang'an District, luxury goods and high-end cosmetics manufacturers generally sell less online in order to maintain the brand image and facilitate the user experience. Some brands even said publicly that 80% of the goods sold online by the brand are fake. The online sources of goods may be purchasing and smuggling, high imitation of processing plants or cutting of labels, so the product quality is difficult to be guaranteed. Moreover, some bad e-commerce companies even use the method of diluting the original cosmetics in proportion to make huge profits. Especially for cosmetics, it is very difficult to return after unsealing.
The consumers' Association of Jiang'an District reminds consumers that the return guarantee, identification method, after-sales service commitment and other issues should be considered first in the online shopping of luxury goods and high-end cosmetics to prevent damage to their rights and interests.
